Policies
Below are our policies and terms and conditions. We tried to trim down the legal jargon to make it easier to understand, but if you have any questions then we are happy to help.
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Regular Rates and Service Descriptions
Vacation Pet Sitting visits are specifically for clients that are out of town. These visits include, but are not limited to, feeding, walks, and playing. As-Needed Visits (A La Carte Visits) are specifically for clients that are in town, but not on a recurring template. These visits include, but are not limited to, walks and playing. Feeding is not included in As-Needed Visits.
The prices are as follows:
15 Minutes: $24
30 Minutes: $32
1 Hour: $47
2 Hours: $70
A “Field Day” visit consists of a 1 hour trip to a local park for a stimulating adventure. This visit starts and ends at the clients home. While Lend A Paw does not go to dog parks or allow off leash play, we still have lots of fun exploring. Lend A Paw or its employees cannot be held liable for any injuries sustained during Field Day service.
Pet Taxi: $15/base with additional rates of $1/mile and $0.50/minute— Pet(s) picked up or dropped off at the vet, the client’s home, or any other indicated location. When booking this service, the destination and time must be noted. If the client would like for Lend A Paw to wait at the appointment, that must be indicated in the notes as well. If a Lend A Paw employee needs to wait for the client’s pet while at a vet appointment, Lend A Paw charges the regular visit fee. Lend A Paw or its employees cannot be held liable for any injuries sustained during Pet Taxi service, though all precautions will be taken to ensure safe travel. This includes, but not limited to, accidents caused by Lend A Paw employees or other drivers.
Recurring Visits are specifically for clients that are in town, and on a recurring scheduled template. These visits include, but are not limited to, walks and playing. Feeding could be included, if indicated in the pet profile. Services booked outside of the recurring template, will be booked at the Vacation Pet Sitting / A La Carte rate.
The prices are as follows:
15 Minutes: $22
30 Minutes: $30
1 Hour: $45
2 Hours: $70
An Overnight Visit is 8 hours within the client’s home and includes feeding and playing. Walks will not be done during Overnight Visits due to the visits starting and ending in the dark. The cost of an overnight visit is $125.
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Additional Pet
All services are priced for two pets. Each additional pet is +$5 per additional dog or $3 per additional cat per service.
+$5/dog or $3/cat
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Holiday/Peak Season Surcharge
An additional fee of $5 per visit will be automatically added to all Federal Holidays (Except for Christmas Eve and Christmas Day, which will be $10) and some of the days/weekends surrounding major holidays.
+$5 / visit
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Last Minute Booking
Additional fee based on time of booking:
+$15/visit booked for same day.
+$10/visit booked for next day service.
+$5/visit for services requested for the day after tomorrow.
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Mileage Fee
Any resident outside of our service radius will accrue a mileage rate of $1/mile. (Service radius is any residence within 10 miles of Town Center Blvd).
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Cancellations
Recurring Visits (Clients that are on a recurring template)
-Cancel any time prior to 9 p.m. on the night before the scheduled walk for no charge.
-Cancellations made after 9 p.m. on the night before the scheduled walk result in 100% charge of cancelled visit(s).
Vacation Pet Sitting
-7 days or more: No charge.
-3 to 6 days notice: 50% charge of cancelled visits due.
-Less than 3 days notice: 100% charge of cancelled visits due.
-Holiday Policy: Must cancel 14 days prior to any Holiday Period date to avoid being charged. Cancelling less than 14 days prior to the Holiday Period will result in a 100% charge of the cancelled visit(s). (See "Holiday Period" below).
As-Needed Visits (A La Carte Visits)
-7 days or more: No charge.
-3 to 6 days notice: 50% charge of cancelled visits due.
-Less than 3 days notice: 100% charge of cancelled visits due.
-Holiday Policy: Must cancel 14 days prior to any Holiday Period date to avoid being charged. Cancelling less than 14 days prior to the Holiday Period will result in a 100% charge of the cancelled visit(s). (See "Holiday Period" below).
Overnight Visits
-Less than 14 days notice: 100% charge of cancelled visits.
-Holiday Policy: Must cancel 3 weeks prior to any Holiday Period date to avoid being charged. Cancelling less than 3 weeks prior to the Holiday Period will result in a 100% charge of the cancelled visit(s). This is for any Holiday Period date (See "Holiday Period" below).
Early Arrival
Clients who wish to end their trip early after services have begun will still be charged for the cancelled services per the above timeline.
Team: Lend A Paw works as a team, utilizing employees. The client understands that they will not always have the same employee, and they authorize Lend A Paw to train new employees with their pet(s) and home as needed.
Inclement Weather: Upon signing up, Lend A Paw LLC asks that each client provide the name and phone number of a person who lives in close proximity to the client’s pet. If Lend A Paw is physically unable to reach the home due to weather conditions or impassable roads, we will contact this person to request assistance. The pets’ health and well-being are our utmost concern and we will contact the client as soon as possible to keep him/her informed of these events.
In cases of extreme heat or inclement weather, a scheduled walk will be changed to a drop in visit, and the Client will be notified. If the pet is uncomfortable due to the exercise or heat, Lend A Paw will do a shorter walk, and continue to visit with the pet at the Client’s home for the remainder of that service time.
The inclement weather plan will be as follows: 1) Every effort will be made to drive to the Client’s home; 2) The service schedule may be changed, interrupted, or altered due to circumstances; 3) If it is not possible to drive safely to the Client’s home, the emergency contact will be notified, 4) The Client will be notified that the above-mentioned contingency plan has been activated.
Unforeseen Events and Acts of God: If an unforeseen event arises such as a pipe rupture, fire, break in, weather damage to home, flooding, or any other Acts of God, Lend A Paw will take any and all actions deemed necessary and appropriate to ensure the health, safety, and welfare of the pet(s). Lend A Paw will contact the client immediately, request instruction, and follow the client’s wishes as much as possible in the given situation. The client is liable for expenses incurred to ensure the pet and homes safety during such events.
Emergency Contact: Lend A Paw has requested the name and phone number of a person in immediate proximity of client’s home. This person should have access to the home. Lend A Paw recommends this person be in walking distance to the home incase inclement weather renders road access unavailable. If we are physically unable to drive to the Client’s home this information is needed so that we can contact this person to request their assistance to check on the Client’s pet(s).
Visit times: Scheduling is on a first come first service basis and we will do our best to accommodate the individual needs of each client. Lend A Paw will visit at the requested times as closely as possible. We do not guarantee specific times.
Services and Pricing: Under our "services" tab in the menu, we have a list of services and the pricing associated. Our prices are non-negotiable and standard rates.